- Pricing for
Managed Hosting - Acceptable
Use Policy - Terms and Conditions
These are the “Terms and Conditions” for Managed Hosting provided by Black Hills Web Works. We recommend that you print this page for your records.
This document was last updated on September 28, 2011.
- Black Hills Web Works is hereafter referred to as “we” and “our” for the purpose of these Terms and Conditions.
- We reserve the right to refuse any of our services to anyone at any time without notice or reason.
- Our hosting service is described as the Standard Managed Hosting Plan (MHP) and provides 500 MB server space, 10 GB bandwidth allowance (per month), and “unlimited” media file server space for media files and documents. These limits will never be lowered, but they may be raised at the sole discretion of Black Hills Web Works.
- We will deploy the client’s website on Black Hills Web Works premium server space.
- We agree to install security and feature updates to WordPress (or Joomla) software and all extensions or components within a reasonable time period after stable updates are released.
- We may or may not maintain a mirror copy of the client’s “live” website on our local server, at our sole discretion.
- We will perform backups of the client’s website and database at daily and weekly intervals and after significant revisions, changes, or additions of content. Additionally, we may perform an unscheduled backup at the special request of the client, at our sole discretion.
- Copies of the thirty most recent daily backups will be kept in our Amazon S3 archives
- Copies of the twenty-six most recent weekly backups will be kept in our Amazon S3 archives
- If desired by the client, we will implement Google Analytics into the website and provide monthly PDF reports of website traffic analysis by email.
- Access to and control of the cPanel for the client’s website space is restricted to Black Hills Web Works or its agent(s).
- If the client’s usage of website exceeds server space and/or bandwidth allocation, then an upgrade to a custom Managed Hosting Plan may be required, at our sole discretion, including additional fees for additional space and/or bandwidth.
- Managed Hosting is a service that, once used, cannot be recovered. Therefore, payments for Managed Hosting must be made on a timely basis as outlined in this section. Failure to pay the fee for Managed Hosting in accordance with these terms will result in the client’s website being taken offline until all past dues are paid in full.
- If the client has selected the annual payment plan, the current posted annual fee is due on or before the renewal anniversary date, which is the calendar date that the client’s first payment was received. An invoice will be sent to the client at least 30 days before the renewal date, payable on or before the renewal date. A past due notice will be sent to the client if payment is not received by the renewal date, and the account will be suspended (meaning: the website will be turned off). If payment has not been received within 30 days after being suspended, we will assume that the client no longer desires our services, and the client’s website will be deleted.
- If the client has selected the monthly payment plan, the first payment will include one month’s fee as a deposit plus the first month’s fee for hosting, prorated to the first day of the following month. The client will then be invoiced each month on the first day of the month, with the invoice due by the 10th of that month. A past due notice will be sent to the client if payment is not received by the 15th of that month, and the account will be suspended (meaning: the website will be turned off) if payment is not received by the last day of that month. If payment has not been received within 30 days after being suspended, we will assume that the client no longer desires our services, and the client’s website will be deleted.
- Cancellation: To cancel a managed hosting account the client must notify Black Hills Web Works in writing (i.e. email).
- Refund for annual hosting: If the client’s account is in good standing and not past due, upon receiving the notice of cancellation we will refund the monthly fee times the number of whole months left in the annual term less one month’s fee (the free month). For example, if the client cancels after six months of hosting, we will refund five months worth of hosting fees ($49/month x 6 months – 1 free month = $245 refund).
- Refund for monthly hosting: If the client’s account is in good standing and not past due, upon receiving the notice of cancellation we will refund one month’s fee initially received as a deposit. If the client’s account is past due, there will be no refund.
- Black Hills Web Works reserves the right to change the fee for managed hosting at any time following the first year of service.
- By using Black Hills Web Works managed website hosting services, the client agrees to the terms listed in the Acceptable Use Policy (AUP) found at the following website URL:
